Alright, after reading the official beta forum again you can see a lot of people got really upset about the way NCsoft handled the communication during the first two days of the beta and when all hell broke loose due to the several issues. There is a longer thread "Stop with Twitter" and for those not able to read it, players complain about NCsoft using twitter as a communication channel for important information and "tech support". Ayase posted in this thread but how i see it he misunderstood what people are complaining about. So let's try to sum it up and clarify it: Players are upset about the LACK of communication in the official forum and on the official website. No one is upset about the community team using twitter for complementary information or to point to interesting articles, websites, telling us from fair events, etc. During the first two days when all the issues arised there was nearly zero support or official posts in the forum or on the website. Only players helping players trying to figure stuff out. We're not complaining about the fact the community team also hints at "tech support" solutions, but that the tweets from the Aion team were the only infos we got for a long time.
What needs to be done in times like this and for proper support? Get someone to post in the offical forum and sort out the known issues. Right now the Known Issues forum contains six posts (and yesterday it was even less) and the accumulated thread with known OBT issues is out-to-date since day one. You need to kick tech support to create a proper list with issues and give us updates and the status (known, pending, solved, etc.) or possible solutions. If NCsoft would sort out their forum support this would make things for them easier as well, since there will be less posts of the same issues again and again. I fail to understand why there is so bad "crisis management" for many a MMO launch. It feels like the same stuff over and over again and like the teams have to invent the wheel again despite the company has released other games before. Let's hope support and communication will step up a notch for release and the learning curve is steep. From what i read at least the latency issues for the US got much better after yesterdays short maintenance. Hopefully NCsoft will get on top of the other issues as well.
On a sidenote: If you're still worked up about issues you have with the Aion beta and you need something to cheer you up. Listen to the latest Multiplaying.net Podcast (006): BOURBON. This is (nearly?) the same crew that did the CotCast Podcasts back in Warhammer and the guys & girls hosting the show are awesome. It's by far the funniest podcast i know and I'm a fan since WAR times. Topics are widely spread over gaming in general. Guest host this time is Rer from the Insert Awesome Aion Name blog.