tag:blogger.com,1999:blog-1385767878458177281.post3228871061078259438..comments2024-03-12T11:01:24.188+01:00Comments on Impetusium - Thulf's Aion Blog: NCsoft and the Dilemma with Support, Bots & GoldsellersThulfhttp://www.blogger.com/profile/09984587352623080489noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-1385767878458177281.post-64284136662457345462009-11-25T23:44:20.384+01:002009-11-25T23:44:20.384+01:00I have also quit Aion- for all of the reasons list...I have also quit Aion- for all of the reasons listed. But what NCSoft should realize is... what caused me to quit was another blog RAVING about Fallen Earth. <br /><br />Blogs are key marketing. If they don't respect the people willing to talk about their product as a hobby... well hell, they obviously don't respect the normal non-vocal players... which is clearly evident in their customer un-service.Tyrhoornoreply@blogger.comtag:blogger.com,1999:blog-1385767878458177281.post-22647723600940444522009-11-25T19:44:13.151+01:002009-11-25T19:44:13.151+01:00good points thulf. i couldn't agree more.
ch...good points thulf. i couldn't agree more. <br /><br />charging the same as others while reducing the (visible) support to some twitter-cm's and automated scripts leaves some bitter taste. this is one of the things alot of ppl complain about. even some f2p-mmogs have better support AND YOU DONT HAVE TO PAY. wtf?!<br /><br />about the bots: well the mass ban some days ago DID help. at least on my server, a LOT of bots are gone. some are still there though.cminoreply@blogger.comtag:blogger.com,1999:blog-1385767878458177281.post-18161670906443223182009-11-25T19:09:11.363+01:002009-11-25T19:09:11.363+01:00A look behind the scenes would be nice, but that w...A look behind the scenes would be nice, but that won't happen since then NCsoft would need to agree they made mistakes. I mean seriously, the main fault for this situation is mismanagement. With all the pre-orders and such no one can tell me come release day they were surprised by the amount of people playing and ooops could not offer proper support but had to cut it down to a few hours a day. The issues with the goldseller/bots they would have to face were known before and even in Korea they complained about it. It's not the first game for NCsoft. <br /><br />I don't think they sit around with an evil grin and try to "milk" the customers while trying to save on support. But usually, when there is a problem that threatens your customer base, you have to throw some money on it to fix the problem. And if it's an "easy" problem like support (compared to eg. design flaw inside the game) that should not be too hard. So the flaw in management decisions leading to this point can only result from <br />a) recruiting support people way too late<br />b) lacking the proper tools to clean up ingame (which i highly doubt, its a MMO after all)<br />c) Using the money for other purposes or delaying important management decisions<br /><br />And in addition with Aion you can see the fail of proper PR/Communication strategies all over again: Really bad communication with the playerbase and the lack of proper informations. Instead its the same bullshit we saw before with MMOs, trying to distract people with stuff like "pose with your game in your hometown and take a picture".Thulfhttps://www.blogger.com/profile/09984587352623080489noreply@blogger.comtag:blogger.com,1999:blog-1385767878458177281.post-82895235176310611682009-11-25T17:16:41.862+01:002009-11-25T17:16:41.862+01:00I always want a more "behind the scenes"...I always want a more "behind the scenes" look about problems like this. I mean what are the real problems facing the team why they can't get simple things implemented. I don't think any dev sits there and says: "hmm, here's this easy solution that obviously several people have suggested, let's just not do it to be jerks." It's gotta be like "resource issues" or something, which is a problem when people run with minimal staff. It takes time to fix that (hiring processes and stuff).<br /><br />Still there also may be technical barriers. Working in the automotive industry, people suggest things that "should" be in cars all the time, but sometimes fail to realize what they're "really" asking.<br /><br />Not saying this gives NCSoft a free pass, just that when I think of these issues, I always wanna know more, because it's hard to believe they're just not doing them "just cuz". <br /><br />Just sayin'. *shrug*Mhttps://www.blogger.com/profile/02072250052178202167noreply@blogger.comtag:blogger.com,1999:blog-1385767878458177281.post-71183500612705141042009-11-25T17:03:25.034+01:002009-11-25T17:03:25.034+01:00Seriously, NCSoft needs to get its act together, o...Seriously, NCSoft needs to get its act together, or do they want us all to stop playing before they realize "Holy shit we have a problem guys"? By which time, of course, it will be too late.Pantherhttp://panther.clanbluepanthers.org/noreply@blogger.comtag:blogger.com,1999:blog-1385767878458177281.post-71357179078759976232009-11-25T16:48:36.376+01:002009-11-25T16:48:36.376+01:00Agree with the support problem. Every time I submi...Agree with the support problem. Every time I submit a ticket in game (when it doesn't tell me 'no dice') it takes a few hours, comes back, tells me to go submit on the NCsoft site...<br /><br />Annoying to say the least.Middeahttp://www.quirkyquiescence.comnoreply@blogger.comtag:blogger.com,1999:blog-1385767878458177281.post-74434956464359259782009-11-25T16:11:49.397+01:002009-11-25T16:11:49.397+01:00I've just cancelled my sub due to the reasons ...I've just cancelled my sub due to the reasons you've pointed out.<br />Aion for me is just not very enjoyable.<br />Very little to do and very little reward in doing it.<br />PvP is far worse than War or Wow, even with a 'third' faction. People saying that PvP doesn't start till lvl50 make me want to puke!<br />The world is so tiny, claustrophobic and very linear.<br />Questing is pointless, very little xp and useless rewards. Group xp is less than solo xp, yet most quests at 30+ are group quests. Retarded to say the least.<br />Flying is a gimic, and only helps to give range dps an even greater advantage over melee.<br />And as regards the Aions future vision video, yes it looks awesome but when will we see it? As far as I'm concerned it's more a pre-emp just to counter future MMO releases and to appease the already jaded players.<br /><br />How the hell can this succeed and Warhammer fail? What new inovative features has Aion bought to the genre when compared to Warhammer?<br />Rifts pfffft!<br /><br />Aion is basicaly a pretty them park MMO minus the rides.Unknownhttps://www.blogger.com/profile/00465580976761505058noreply@blogger.com